Privacy Policy

Last updated: September 2026

Bold Display respects your right to privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Bold Display collects, uses, stores, shares and protects personal information when you visit www.bolddisplay.co.za, request a quotation, place an order, create an account, upload artwork, contact us, make a payment or otherwise interact with our business.

Bold Display is a trading name of IziphoGift Stationery & Projects CC, registration number 2008/059131/23 and VAT number 4200292656.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy should be read together with our Website Terms of Use, Sales Terms and Conditions, Returns and Refund Policy, Delivery Policy and any other terms that apply to your use of our website or services.

1. Responsible Party

For purposes of POPIA, the responsible party is:

Legal entity: IziphoGift Stationery & Projects CC
Trading name: Bold Display
Registration number: 2008/059131/23
VAT number: 4200292656

Physical address:

1 Chadwick Avenue
Wynberg
Sandton
Gauteng
2090
South Africa

Telephone: 011 786 9222
Sales enquiries only: sales@bolddisplay.co.za
Privacy and POPIA requests: use the private request form
Website: www.bolddisplay.co.za

Business hours: Monday to Friday, 08:00–16:30, excluding South African public holidays.

References in this Privacy Policy to “Bold Display”, “we”, “our” or “us” refer to IziphoGift Stationery & Projects CC trading as Bold Display.

2. What Is Personal Information?

“Personal Information” has the meaning assigned to it under POPIA.

Depending on how you interact with Bold Display, personal information may include:

• your name and surname;
• business or organisation name;
• job title or department;
• telephone number;
• WhatsApp number;
• email address;
• physical address;
• billing address;
• delivery address;
• company registration information;
• VAT information;
• purchase-order information;
• quotation details;
• order history;
• account information;
• payment and transaction information;
• delivery information;
• correspondence with us;
• artwork and files submitted to us;
• IP address;
• browser information;
• device information;
• website usage data;
• cookie identifiers; and
• any other information you voluntarily provide to us.

We aim to collect only the information reasonably necessary for the purpose for which it is required.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• visit our website;
• create an account;
• request a quotation;
• use a quotation calculator or display-planning tool;
• add products to your cart;
• place an order;
• make a payment;
• submit a purchase order;
• upload artwork;
• submit branding information;
• ask for a product recommendation;
• contact us by telephone;
• contact us by email;
• communicate with us through WhatsApp;
• complete a website form;
• request customer support;
• subscribe to marketing communications;
• provide feedback;
• lodge a complaint; or
• otherwise engage with Bold Display.

We may also receive limited personal information from authorised third parties where necessary to provide our services, process payments, arrange deliveries or manage customer transactions.

4. Information Collected Automatically

Certain information may be collected automatically when you use the Bold Display website.

This may include:

• your IP address;
• browser type;
• operating system;
• device type;
• referring website;
• pages viewed;
• products viewed;
• search activity;
• date and time of access;
• session duration;
• approximate location;
• interactions with website features; and
• cookie or similar technology identifiers.

We may use this information for purposes including:

• website security;
• fraud prevention;
• performance monitoring;
• technical troubleshooting;
• analytics;
• understanding how customers use our website;
• improving product search and navigation;
• improving website usability; and
• developing better services.

Where appropriate, this information may be aggregated or de-identified.

5. Information You Choose to Provide

You may browse many areas of the Bold Display website without directly identifying yourself.

However, certain services require personal information.

For example, we may need your information to:

• prepare a quotation;
• process an order;
• contact you about a product;
• create or manage an account;
• arrange production;
• process artwork;
• arrange delivery;
• issue an invoice;
• provide customer support; or
• respond to an enquiry.

You are generally free to decide whether to provide personal information.

However, where information is necessary to fulfil a request or transaction, we may be unable to provide the relevant service if the information is not supplied.

6. Why We Process Your Personal Information

Bold Display processes personal information only where there is an appropriate legal and business reason to do so.

Depending on the circumstances, this may include processing necessary to:

• perform a contract with you;
• take steps at your request before entering into a contract;
• comply with a legal obligation;
• protect a legitimate interest of Bold Display, a customer or another party;
• operate and protect our business;
• prevent fraud;
• process information with your consent where consent is required; or
• comply with another lawful basis recognised under POPIA.

7. How We Use Personal Information

We may use personal information to:

• respond to enquiries;
• prepare quotations;
• recommend suitable products;
• process orders;
• create customer accounts;
• manage customer relationships;
• issue invoices;
• process payments;
• manage purchase orders;
• confirm stock;
• arrange production;
• manage artwork;
• create proofs or mock-ups;
• arrange deliveries;
• communicate order updates;
• handle collections;
• provide after-sales support;
• manage returns;
• resolve complaints;
• investigate payment disputes;
• prevent fraud;
• maintain accounting records;
• comply with tax obligations;
• comply with legal and regulatory requirements;
• protect our website and systems;
• improve our products and services;
• improve website performance;
• understand customer behaviour;
• conduct internal reporting and analysis; and
• communicate relevant products, services or offers where permitted by law.

We will not intentionally use personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted or required by law.

8. Corporate and Procurement Information

Bold Display works with businesses, procurement departments, marketing teams, events teams, institutions, public-sector organisations and other professional customers.

During a corporate transaction, we may process information including:

• company name;
• contact person's name;
• department;
• job title;
• email address;
• telephone number;
• billing details;
• company registration information;
• VAT information;
• purchase-order information;
• delivery contacts;
• project requirements;
• supplier onboarding information; and
• correspondence relating to the account or order.

We use this information to manage the business relationship, quotations, procurement processes, orders, production, invoicing and delivery.

9. Quotations

When you request a quotation, we may collect information including:

• your name;
• company;
• email address;
• telephone number;
• products required;
• quantities;
• branding requirements;
• artwork;
• delivery location;
• event date; and
• other information necessary to understand your requirement.

This information may be retained as part of our quotation and customer records, even where the quotation does not immediately result in an order, subject to our retention obligations and legitimate business requirements.

10. Artwork and Uploaded Files

Bold Display may allow customers to upload or send:

• logos;
• photographs;
• PDFs;
• vector files;
• brand guidelines;
• artwork;
• designs;
• mock-ups;
• print files; or
• other production materials.

These files may contain personal or confidential information.

We use uploaded materials only as reasonably necessary to:

• prepare quotations;
• assess artwork;
• create proofs;
• prepare products for production;
• manufacture branded items;
• resolve production issues;
• communicate with the customer; and
• maintain appropriate order records.

Customers should avoid including unnecessary personal information in artwork or production files.

11. Payment Information

Where online payments are offered, payment transactions may be handled by independent payment service providers.

Depending on the payment method, those providers may process:

• card information;
• account information;
• billing information;
• transaction details;
• device information; and
• fraud-prevention information.

Bold Display does not necessarily receive or store your complete payment-card information.

Payment service providers process payment information in accordance with their own legal obligations, terms and privacy policies.

12. Fraud Prevention

We may process relevant information to detect, prevent and investigate:

• payment fraud;
• identity fraud;
• unauthorised transactions;
• suspicious orders;
• account abuse;
• fraudulent chargebacks;
• website misuse; and
• other unlawful activity.

Where appropriate, transactions may be subject to verification or security checks.

13. Sharing Personal Information

Bold Display does not sell your personal information.

We may share information with third parties where reasonably necessary to operate our business, provide requested services or comply with the law.

These parties may include:

• payment service providers;
• banks;
• courier companies;
• logistics providers;
• manufacturers;
• distributors;
• production partners;
• printing providers;
• hosting companies;
• website service providers;
• cloud service providers;
• IT support providers;
• cybersecurity providers;
• email service providers;
• communications platforms;
• accounting providers;
• auditors;
• attorneys;
• professional advisers;
• insurers;
• government authorities;
• regulators; and
• law-enforcement authorities where legally required.

We aim to share only the information reasonably necessary for the relevant purpose.

14. Suppliers and Production Partners

Bold Display may work with third-party suppliers and production partners to fulfil customer requirements.

Where reasonably necessary, we may provide information to a supplier or production partner to:

• check availability;
• source goods;
• arrange production;
• process branding;
• resolve product issues; or
• fulfil an order.

We do not intentionally provide suppliers with personal information that is not necessary for these purposes.

15. Delivery and Courier Companies

Where an order is delivered, we may provide a courier or logistics provider with information necessary to complete the delivery.

This may include:

• recipient's name;
• company name;
• delivery address;
• telephone number;
• email address;
• order reference; and
• delivery instructions.

Courier companies may process this information under their own privacy obligations.

16. Legal and Regulatory Disclosures

We may disclose personal information where required or permitted by law.

This may include disclosure to:

• courts;
• law-enforcement agencies;
• SARS;
• regulatory authorities;
• the Information Regulator;
• auditors;
• legal advisers;
• government bodies; or
• other authorised persons.

We may also disclose information where reasonably necessary to establish, exercise or defend a legal right.

17. Direct Marketing

Where permitted by law, Bold Display may send communications regarding:

• products;
• new ranges;
• promotions;
• services;
• exhibition solutions;
• event and activation products;
• company news; or
• relevant commercial offers.

Where consent is legally required, we will obtain the necessary consent.

You may opt out of direct marketing at any time.

You may do so by:

• using an unsubscribe link in an email;
• replying to an appropriate communication;
• using our privacy and POPIA request form; or
• contacting us on 011 786 9222.

Opting out of marketing communications does not prevent us from sending information necessary to manage an existing quotation, order, payment, delivery or contractual relationship.

18. Cookies

The Bold Display website may use cookies and similar technologies.

A cookie is a small file or piece of information stored on or associated with your browser or device.

Cookies may be used to:

• keep the website functioning;
• maintain login sessions;
• remember preferences;
• maintain shopping-cart information;
• improve product search;
• measure website performance;
• understand website usage;
• improve the customer experience;
• prevent fraud; and
• measure marketing effectiveness.

Some cookies may be necessary for the website to operate correctly.

Other cookies may relate to:

• analytics;
• preferences;
• functionality; or
• marketing.

Where legally required, appropriate consent controls should be made available.

19. Managing Cookies

Most web browsers allow users to:

• view cookies;
• delete cookies;
• block cookies;
• restrict cookies; or
• receive notifications before cookies are stored.

Disabling certain cookies may prevent parts of the Bold Display website from functioning correctly.

Where a cookie-management tool is available on our website, you may also use that tool to manage applicable preferences.

20. Website Analytics

Bold Display may use analytics tools to understand how visitors use our website.

Analytics may help us understand:

• which pages are visited;
• which products are viewed;
• search behaviour;
• navigation patterns;
• device types;
• referring sources;
• website performance;
• conversion activity; and
• general visitor behaviour.

We use this information to improve:

• website navigation;
• mobile usability;
• product discovery;
• search functionality;
• page performance;
• marketing effectiveness; and
• customer experience.

21. Security

Bold Display takes reasonable technical and organisational measures to safeguard personal information.

Depending on the systems involved, security measures may include:

• HTTPS encryption;
• access controls;
• user authentication;
• password protection;
• firewalls;
• system updates;
• backups;
• restricted administrative access;
• malware protection;
• monitoring;
• secure hosting practices; and
• appropriate service-provider controls.

Security measures are reviewed and improved where reasonably appropriate.

However, no website, computer network, email system or internet transmission can be guaranteed to be completely secure.

22. Secure Transmission

Where supported, information transmitted between your browser and our website is protected using HTTPS/TLS encryption.

This helps protect information while it is transmitted across the internet.

Customers should nevertheless avoid sending:

• passwords;
• full payment-card information;
• confidential credentials; or
• other highly sensitive information

through ordinary email or other unsecured channels.

23. Account Security

Where the Bold Display website allows customers to create accounts, customers are responsible for keeping their account credentials confidential.

You should:

• use an appropriate password;
• avoid sharing your password;
• protect devices used to access your account; and
• notify us if you suspect unauthorised access.

Bold Display may temporarily restrict an account where suspicious activity is detected.

24. Data Storage

Personal information may be stored in systems including:

• website databases;
• cloud infrastructure;
• email systems;
• accounting software;
• customer-management systems;
• order-management systems;
• production systems;
• backup systems; and
• authorised third-party platforms.

We take reasonable measures to restrict access to persons who need the information for legitimate business purposes.

25. Retention of Personal Information

Bold Display does not intend to retain personal information indefinitely.

Information may be retained for as long as reasonably necessary to:

• fulfil the purpose for which it was collected;
• maintain customer records;
• fulfil orders;
• manage warranties;
• handle disputes;
• manage payments;
• maintain accounting records;
• comply with tax obligations;
• comply with legal requirements;
• prevent fraud; or
• establish, exercise or defend legal rights.

Different categories of information may therefore be retained for different periods.

Where information is no longer reasonably required and there is no lawful reason to retain it, it may be securely deleted, destroyed or de-identified.

26. De-Identified and Aggregated Information

Bold Display may use information that has been appropriately aggregated or de-identified for purposes such as:

• business analysis;
• product planning;
• website improvement;
• statistical reporting;
• market analysis; and
• operational planning.

Where information has been properly de-identified so that it can no longer reasonably be linked to an identifiable person, it may no longer constitute personal information under applicable law.

27. Cross-Border Processing

Some technology providers, cloud platforms, communications services or other service providers used by Bold Display may process or store information outside South Africa.

Where personal information is transferred outside South Africa, Bold Display will take reasonable steps to ensure that the transfer is handled in accordance with POPIA and applicable legal requirements.

28. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

• ask whether Bold Display holds personal information about you;
• request access to your personal information;
• request correction of inaccurate information;
• request completion of incomplete information;
• request deletion or destruction of information where legally appropriate;
• object to certain processing;
• object to direct marketing;
• withdraw consent where processing relies on consent;
• request information about how your personal information is processed; and
• lodge a complaint with the Information Regulator.

These rights may be subject to lawful limitations.

For example, Bold Display may be required to retain certain information for legal, accounting, tax, fraud-prevention or contractual purposes.

29. Access Requests

You may request access to personal information that Bold Display holds about you.

We may require reasonable proof of identity before providing information.

This is intended to prevent personal information from being disclosed to an unauthorised person.

Requests should be submitted through our privacy and POPIA request form.

30. Correction of Personal Information

If information we hold about you is inaccurate, incomplete, misleading or outdated, you may request that it be corrected or updated where appropriate.

Please provide sufficient information for us to identify the relevant record and understand the correction requested.

31. Deletion and Destruction Requests

You may request deletion or destruction of personal information where appropriate under POPIA.

A request for deletion does not automatically require information to be removed where Bold Display is legally entitled or required to retain it.

For example, certain information may need to be retained for:

• tax requirements;
• accounting requirements;
• contractual records;
• fraud prevention;
• warranty matters;
• disputes; or
• other legal obligations.

32. Objection to Processing

Where applicable, you may object to certain processing of your personal information.

Bold Display will consider the request in accordance with POPIA and determine whether there remains a lawful basis or obligation to continue processing the information.

33. Withdrawal of Consent

Where Bold Display relies specifically on your consent to process information, you may withdraw that consent.

Withdrawal does not invalidate processing that lawfully took place before the consent was withdrawn.

It may also affect our ability to provide a service where the relevant information is necessary to provide that service.

34. Information About Other People

If you provide personal information relating to another person, such as:

• a colleague;
• procurement contact;
• accounts employee;
• delivery recipient;
• event contact; or
• authorised representative,

you should ensure that you are lawfully permitted to provide that information to Bold Display.

35. Children's Personal Information

Bold Display primarily provides products and services to businesses, organisations and adult customers.

We do not intentionally seek to collect personal information directly from children without the appropriate lawful basis or authorisation.

If you believe that a child's personal information has been provided to us inappropriately, please contact us.

36. Third-Party Websites

Our website may contain links to third-party websites.

These may include:

• payment providers;
• courier companies;
• social-media platforms;
• suppliers;
• manufacturers;
• related businesses; or
• other external websites.

Once you leave the Bold Display website, the relevant third party's privacy practices apply.

Bold Display does not control independent third-party websites and is not responsible for their privacy practices.

We encourage users to review the privacy policies of those websites.

37. Related Brands and Businesses

Bold Display may link to related or associated businesses and specialist brands.

The existence of a link does not necessarily mean that personal information is automatically shared with that business.

Where personal information needs to be shared for a legitimate business purpose, such sharing will be handled in accordance with applicable privacy requirements.

38. Social Media and Messaging Platforms

If you communicate with Bold Display using a third-party platform such as WhatsApp, Facebook, Instagram or another messaging or social-media service, that platform may also process information according to its own privacy policy.

Information you provide directly to Bold Display through those channels may be used to respond to your enquiry and manage your customer relationship.

39. Security Incidents and Data Breaches

If Bold Display becomes aware of a security incident involving personal information, we will take reasonable steps to:

• investigate the incident;
• contain the incident;
• assess its impact;
• protect affected systems;
• reduce further risk; and
• comply with applicable notification obligations.

Where required by POPIA, Bold Display will notify the Information Regulator and affected data subjects in the manner required by law.

40. Complaints

If you have a concern about how Bold Display has collected, used, stored or disclosed your personal information, please contact us so that we can investigate the matter.

Contact:

Bold Display
IziphoGift Stationery & Projects CC

Telephone: 011 786 9222
Privacy and POPIA requests: use the private request form

Physical address:

1 Chadwick Avenue
Wynberg
Sandton
Gauteng
2090
South Africa

Please clearly indicate that your enquiry relates to privacy or POPIA.

41. Information Regulator

You are also entitled to lodge a complaint with the Information Regulator of South Africa where appropriate.

Current contact information and complaint procedures can be obtained from the official Information Regulator website.

Bold Display recommends referring to the regulator's current published contact information rather than relying on an email address that may later change.

42. Changes to This Privacy Policy

Bold Display may update this Privacy Policy from time to time.

Changes may be necessary because of developments in:

• legislation;
• our website;
• business operations;
• products and services;
• technology;
• security practices;
• service providers; or
• data-processing activities.

The current Privacy Policy will be published on www.bolddisplay.co.za.

The “Last updated” date at the top of the policy will indicate when the latest version was published.

Where a material change requires specific notification or consent under applicable law, Bold Display will take appropriate steps.

43. Contact Details

For privacy-related enquiries, access requests, correction requests, deletion requests, objections or complaints, contact:

Bold Display
A trading name of IziphoGift Stationery & Projects CC

Registration No.: 2008/059131/23
VAT No.: 4200292656

1 Chadwick Avenue
Wynberg
Sandton
Gauteng
2090
South Africa

Telephone: 011 786 9222
Sales enquiries only: sales@bolddisplay.co.za
Privacy and POPIA requests: use the private request form
Website: www.bolddisplay.co.za

Business hours: Monday to Friday, 08:00–16:30, excluding South African public holidays.

Last updated: September 2026.