Returns and Refund Policy

Last updated: September 2026

This Returns and Refund Policy (“Policy”) applies to products supplied by Bold Display, a trading name of IziphoGift Stationery & Projects CC, registration number 2008/059131/23 and VAT number 4200292656.

This Policy must be read together with our Sales Terms and Conditions, Website Terms of Use, Privacy Policy, Delivery Policy and any quotation, invoice, order confirmation or other written terms applicable to an order.

Bold Display supplies both standard display products and products that are printed, branded, personalised, manufactured or otherwise prepared specifically for a customer's requirements. Different return rules may therefore apply depending on the type of product, the reason for the return and the legislation applicable to the particular transaction.

Nothing in this Policy is intended to exclude, restrict or waive any right that cannot lawfully be excluded under South African law.

1. Supplier Information

Trading name: Bold Display
Legal entity: IziphoGift Stationery & Projects CC
Registration number: 2008/059131/23
VAT number: 4200292656
Website: www.bolddisplay.co.za
Email: sales@bolddisplay.co.za
Telephone: 011 786 9222

Physical and returns address:

1 Chadwick Avenue
Wynberg
Sandton
Gauteng
2090
South Africa

Business hours:

Monday to Friday, 08:00–16:30, excluding South African public holidays.

References to “Bold Display”, “we”, “our” and “us” mean IziphoGift Stationery & Projects CC trading as Bold Display.

2. The Basic Principle

Bold Display distinguishes between:

1. a customer changing their mind;
2. a customer making an ordering or artwork error;
3. Bold Display making a production or supply error;
4. a product being damaged in transit; and
5. a product being defective.

These situations are not treated in the same way.

Where Bold Display supplied exactly what the customer ordered and approved and there is no defect, a return may not automatically be available, particularly where the product was customised or personalised.

Where Bold Display supplied something materially different from what was ordered or approved, we will assess and remedy the issue as appropriate.

Where a product is genuinely defective, applicable statutory warranty and consumer-protection rights continue to apply even if the product was branded or customised.

3. Before Returning Anything

Please contact Bold Display before returning goods.

Contact:

Email: sales@bolddisplay.co.za
Telephone: 011 786 9222

Please provide, where applicable:

• your name;
• company name;
• order or invoice number;
• product name or SKU;
• reason for the return;
• description of the problem;
• photographs of the product;
• photographs showing the alleged defect or error;
• photographs of the packaging where delivery damage is involved; and
• any other information reasonably required to investigate the matter.

We may provide a return reference or specific return instructions.

Obtaining return instructions assists us in processing the return correctly but does not remove any statutory right that applies to you.

4. Inspect Your Order

Customers should inspect goods as soon as reasonably possible after delivery or collection.

Please check:

• product type;
• quantity;
• size;
• colour or variant;
• hardware;
• components;
• graphics;
• branding;
• visible condition;
• packaging; and
• whether the order appears complete.

If there is a problem, notify Bold Display promptly.

For courier-related damage, please keep the original packaging until the matter has been assessed.

5. Change of Mind

A change of mind occurs where Bold Display supplied the goods correctly and there is no material defect or production error, but the customer no longer wants or requires the product.

Examples include where:

• the event is cancelled or postponed;
• the campaign changes;
• the customer no longer requires the display;
• the customer changes their logo after production;
• the customer changes their branding;
• the customer ordered too many items;
• the customer chose the wrong size;
• the customer selected the wrong colour or variant;
• the customer selected the wrong product;
• the customer's requirements change after production; or
• the customer simply decides that they no longer want the goods.

Change-of-mind returns are different from defective, damaged or incorrectly supplied goods.

6. Standard Unbranded Products

Where a standard, unbranded product has not been customised and a statutory return right applies, Bold Display will comply with that right.

Where no statutory return right applies, a change-of-mind return of a standard unbranded item may be considered by Bold Display on request but is not automatically guaranteed.

For a discretionary return to be considered, the product should ordinarily be:

• unused;
• unbranded;
• unmodified;
• complete;
• undamaged;
• in a resalable condition; and
• accompanied by all original components and accessories.

Original packaging should be retained where reasonably possible.

Any discretionary return must be approved by Bold Display before the product is sent back.

7. Online Cooling-Off Rights

For qualifying electronic transactions, section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) provides a consumer with a seven-day period after receiving goods within which the transaction may be cancelled without reason or penalty.

Where that statutory right applies, the consumer may be responsible only for the direct cost of returning the goods, and payment already made must be refunded within 30 days of cancellation. (ECTA source)

However, this cooling-off right does not apply to certain electronic transactions.

8. Customised and Personalised Products

ECTA specifically excludes the section 44 cooling-off right where goods are:

• made to the consumer's specifications;
• clearly personalised;
• by their nature incapable of being returned; or
• likely to deteriorate or expire rapidly. (ECTA source)

This is particularly important for Bold Display because many of our products are produced specifically for individual customers.

Examples may include:

• branded gazebos;
• printed flags;
• printed banners;
• branded counters;
• printed backdrops;
• exhibition graphics;
• activation graphics;
• custom display packages;
• replacement graphics;
• custom-cut graphics;
• custom-sized graphics;
• personalised display systems; and
• other goods printed or manufactured according to customer specifications.

Once production of a customised product has commenced, Bold Display will generally not accept a return simply because the customer changes their mind, to the extent permitted by applicable law.

9. Customisation Does Not Remove Defect Rights

The fact that a product is customised, branded or personalised does not automatically remove a customer's applicable rights where the product itself is defective or Bold Display supplied something materially different from what was agreed.

Where the Consumer Protection Act 68 of 2008 (“CPA”) applies, goods must meet applicable statutory standards relating to quality, suitability, working condition and defects. (CPA source)

Accordingly:

“Customised goods cannot be returned because you changed your mind” does not mean “customised goods can never be returned.”

Bold Display will not use customisation as a reason to reject a legitimate defect or production-error claim.

10. Customer Ordering Errors

Where Bold Display supplied exactly the product ordered by the customer, a free return or reproduction will not ordinarily be available merely because the customer later discovers that they selected:

• the wrong product;
• the wrong size;
• the wrong colour;
• the wrong variant;
• the wrong quantity;
• the wrong configuration; or
• an incompatible replacement graphic.

Customers should therefore review product specifications and order information carefully before confirming an order.

Where reasonably possible, Bold Display may assist with a replacement or alternative solution, but additional costs may apply.

This section does not remove any statutory right.

11. Artwork Approval

Customers are responsible for checking artwork proofs carefully before approving production.

Please check:

• spelling;
• grammar;
• names;
• telephone numbers;
• email addresses;
• website addresses;
• dates;
• logos;
• colours;
• layout;
• orientation;
• graphic positioning;
• quantities;
• dimensions; and
• any other visible information.

Once artwork is approved, Bold Display is authorised to produce the order using that approved version.

12. Customer-Approved Artwork Errors

Where an error was clearly visible in the artwork approved by the customer and Bold Display accurately reproduced that approved artwork, the resulting product will not ordinarily be treated as a Bold Display production error.

For example:

If the customer approves:

www.example.co.za

and Bold Display prints:

www.example.co.za

but the customer later discovers that the website address they supplied was incorrect, this is ordinarily a customer-approved artwork error.

The same principle applies to customer-approved:

• spelling;
• telephone numbers;
• dates;
• wording;
• logos;
• quantities;
• positioning;
• orientation; and
• other visible artwork information.

Where possible, Bold Display may assist with reproduction, replacement graphics or another solution, but the additional production cost may be payable by the customer.

13. Bold Display Production Errors

A different rule applies where Bold Display produces something materially different from what the customer approved.

For example:

If the customer approved:

www.example.co.za

but Bold Display prints:

www.exmple.co.za

because an error was introduced during our production process, this is a production issue rather than a change of mind.

Other examples may include:

• printing different artwork from the approved version;
• printing the wrong logo;
• supplying the wrong product;
• materially incorrect branding placement;
• producing the wrong quantity;
• using a materially incorrect graphic orientation; or
• materially departing from the confirmed production specification.

Please notify us promptly and provide photographs.

Once validated, Bold Display will provide an appropriate remedy in accordance with the circumstances and applicable law.

14. Incorrect Products Supplied

If Bold Display supplies a materially different product from the product ordered and confirmed, contact us promptly.

Where the issue is validated, the available remedy may include:

• supplying the correct product;
• replacing the affected goods;
• reproducing the affected component;
• refunding the appropriate amount; or
• another remedy agreed with the customer.

Where Bold Display is responsible for the incorrect supply, we will bear return costs where required by applicable law.

15. Incorrect Quantities

If the quantity delivered differs from the confirmed order, please notify us promptly.

Where an item is missing, Bold Display will investigate:

• picking records;
• production records;
• packaging;
• dispatch records; and
• delivery information where appropriate.

If a shortage caused by Bold Display is confirmed, we will provide the missing quantity or another appropriate remedy.

16. Damaged Goods

If goods arrive visibly damaged, contact Bold Display as soon as reasonably possible.

Where possible, please provide:

• order number;
• photographs of the full product;
• close-up photographs of the damage;
• photographs of the outer packaging;
• photographs of any damaged packaging;
• courier label or waybill; and
• a brief description of the issue.

Please retain the packaging while the matter is being investigated.

Prompt notification helps us pursue courier or supplier claims but does not remove any statutory rights that may otherwise apply.

17. Defective Goods

Where the CPA applies, there is an implied warranty that qualifying goods comply with the quality standards contemplated by section 55.

Within six months after delivery, if qualifying goods fail those standards, the consumer may return the goods without penalty and at the supplier's risk and expense and direct the supplier to repair or replace the goods, or refund the price paid. (CPA source)

Bold Display will therefore not impose a blanket “no returns on branded goods” rule where a legitimate statutory defect right applies.

18. Examples of Potential Defects

Depending on the circumstances, a product issue may include:

• defective hardware;
• a manufacturing defect;
• broken or non-functioning components;
• missing essential components;
• a defect preventing the display from functioning reasonably as intended;
• unsafe goods;
• goods that materially fail to meet an agreed specification; or
• other failures falling within applicable statutory standards.

Each matter will be assessed according to the particular product, its intended use, relevant specifications and applicable law.

19. Inspection of Alleged Defects

Bold Display may reasonably inspect goods returned as defective.

The purpose of an inspection may be to determine:

• the nature of the problem;
• whether a defect exists;
• whether the product was supplied correctly;
• whether damage occurred after delivery;
• whether the product has been incorrectly assembled;
• whether the product has been misused;
• whether the product was modified;
• whether environmental conditions caused the damage; and
• which remedy applies.

An inspection does not remove applicable statutory rights.

20. Consumer's Choice of Remedy Where CPA Section 56 Applies

Where section 56 of the CPA applies to defective goods within the statutory six-month period, the consumer has the right to direct the supplier to:

• repair the goods;
• replace the goods; or
• refund the price paid.

Bold Display will not automatically substitute store credit for a statutory refund where the consumer is legally entitled to a refund and has selected that remedy. (CPA source)

21. Goods Repaired by Bold Display

Where Bold Display repairs goods under circumstances to which section 56(3) of the CPA applies, and within three months after that repair the defect has not been remedied or a further defect is discovered, the CPA provides for replacement or refund in the circumstances contemplated by that section. (CPA source)

22. What Is Not Normally a Defect

Subject to applicable law, the following will not ordinarily constitute a defect:

• normal wear and tear;
• damage caused by misuse;
• accidental damage;
• incorrect assembly;
• incorrect installation;
• negligent handling;
• inappropriate storage;
• unauthorised modification;
• unauthorised repair;
• use contrary to reasonable instructions;
• excessive environmental exposure;
• failure to secure outdoor equipment appropriately;
• damage caused by storms or extreme weather;
• reasonable manufacturing tolerances; or
• deterioration consistent with normal product use.

Every claim will nevertheless be considered according to its circumstances.

23. Outdoor Display Products

Products described as suitable for outdoor use are not necessarily suitable for every weather condition.

Products such as:

• gazebos;
• flags;
• banners;
• feather banners;
• telescopic banners;
• outdoor stands; and
• freestanding structures

may be affected by wind, storms, heavy rain, unsuitable ground or inadequate anchoring.

Customers are responsible for using appropriate:

• bases;
• weights;
• pegs;
• stakes;
• ropes;
• anchoring systems; and
• other securing equipment

appropriate to the environment.

“Outdoor” does not mean “storm-proof”, “wind-proof” or suitable for permanent exposure unless expressly stated for the particular product.

Damage caused by inappropriate use or unsafe environmental conditions will not necessarily constitute a manufacturing defect.

24. Colour Variations

A reasonable variation between colours shown on a digital screen and the physical printed product does not automatically constitute a defect.

Colour may vary because of:

• screen settings;
• RGB and CMYK conversion;
• printing process;
• ink;
• material;
• fabric;
• substrate;
• lighting; and
• normal production tolerances.

Where exact brand colour is important, customers should supply appropriate brand guidelines or colour references before approving production.

Where Bold Display materially fails to produce an agreed colour specification beyond reasonable production tolerance, the matter will be assessed separately.

25. Size and Manufacturing Tolerances

Some manufactured, sewn, printed or fabricated products may have reasonable production tolerances.

A minor dimensional difference that does not materially affect the normal use of the product will not automatically constitute a defect.

Where an exact measurement is essential, the customer should communicate this before production and obtain confirmation that the required tolerance can be achieved.

26. Replacement Graphics

Replacement graphics are designed for particular display systems.

Customers may be required to provide:

• product model;
• SKU;
• manufacturer;
• original order number;
• photographs;
• measurements; or
• details of existing hardware.

Products that appear visually similar may use different graphic dimensions or attachment systems.

27. Replacement Graphics for Third-Party Hardware

Bold Display cannot guarantee compatibility with display hardware purchased from another supplier unless compatibility has been expressly confirmed before production.

Where replacement graphics fail to fit because the customer supplied inaccurate:

• measurements;
• model information;
• photographs;
• specifications; or
• hardware information,

a free reproduction may not be available.

Where Bold Display confirmed compatibility using correct information but produced an incompatible graphic because of our own error, we will assess that as a production issue.

28. Event Cancellation or Postponement

Many Bold Display products are produced for exhibitions, activations, launches, conferences and other events.

Cancellation or postponement of the customer's event does not make correctly supplied goods defective.

Where customised production has already begun or been completed, the customer generally cannot return the goods merely because:

• an event is cancelled;
• an event is postponed;
• a venue changes;
• a campaign changes;
• attendance changes; or
• the goods are no longer required.

This remains subject to any applicable statutory rights.

29. Cancellation Before Production

If you wish to cancel a customised order before production begins, contact Bold Display immediately.

Where production has not commenced, cancellation may be possible.

Where costs have already been reasonably incurred for:

• artwork;
• special-order stock;
• custom materials;
• supplier commitments;
• production preparation; or
• other customer-authorised work,

those costs may be taken into account where permitted by law.

Any statutory cancellation right that applies remains unaffected.

30. Cancellation After Production Starts

Once:

• printing;
• cutting;
• sewing;
• branding;
• fabrication;
• graphic production;
• special manufacturing; or
• other customer-specific production

has commenced, the order may no longer be capable of cancellation on a change-of-mind basis.

This is because the resulting goods may have been produced specifically for that customer and may have little or no resale value to another customer.

31. Disclosed-Condition, Clearance or Demonstration Goods

Where goods are expressly sold:

• in a particular condition;
• with a disclosed cosmetic imperfection;
• as demonstration stock;
• as clearance stock;
• as previously displayed stock; or
• with another specifically disclosed condition,

the disclosed condition forms part of the transaction where lawfully accepted by the customer.

Under the CPA, certain quality requirements are treated differently where the consumer was expressly informed that the goods were offered in a specific condition and accepted them in that condition. (court source)

A disclosed condition does not excuse an unrelated undisclosed defect.

32. Manufacturer or Supplier Warranties

Certain Bold Display products may also carry warranties provided by manufacturers or suppliers.

The applicable warranty may differ according to:

• product;
• hardware;
• component;
• manufacturer; or
• supplier.

Any manufacturer or supplier warranty is additional to statutory rights that cannot lawfully be excluded.

Printed graphics and display hardware may have different warranty characteristics.

33. Return Costs

Who pays for the return depends on the reason for the return.

Where qualifying goods are defective under section 56 of the CPA, the Act provides for their return without penalty and at the supplier's risk and expense. (CPA source)

Where a qualifying customer exercises ECTA's seven-day cooling-off right, the direct cost of returning the goods may be borne by the consumer. (ECTA source)

For a discretionary change-of-mind return where no statutory right requires Bold Display to pay for the return, return transport will ordinarily be for the customer's account unless otherwise agreed.

34. Original Delivery Charges

Whether an original delivery charge is refundable depends on:

• the basis for the return;
• the applicable legislation;
• whether delivery was properly performed; and
• the particular circumstances of the transaction.

Where legislation requires Bold Display to refund an amount, we will comply with that requirement.

For purely discretionary returns outside a statutory right, delivery services already properly performed will not ordinarily be refundable unless agreed otherwise.

35. Returning Goods Safely

Where the customer is responsible for sending goods back, they should be packaged appropriately to avoid damage during the return journey.

Where reasonably possible, use:

• the original packaging;
• protective wrapping;
• appropriate cartons;
• secure packaging; and
• a suitable courier service.

Do not place courier labels directly on display hardware, bags or retail packaging where doing so may damage the item.

36. Return Address

Unless Bold Display provides different instructions, authorised returns may be delivered to:

Bold Display
1 Chadwick Avenue
Wynberg
Sandton
Gauteng
2090
South Africa

Business hours:

Monday to Friday, 08:00–16:30, excluding South African public holidays.

Please obtain return instructions before dispatching large, fragile or specialised display products.

37. Proof of Purchase

Bold Display may request reasonable proof that goods were purchased from us.

Proof may include:

• invoice;
• order number;
• quotation;
• payment reference;
• account history;
• delivery note; or
• another record enabling us to identify the transaction.

A printed receipt is not necessarily required where our systems can reasonably verify the purchase.

38. Refund Method

Approved refunds will ordinarily be processed through the original payment method where reasonably possible.

Depending on the transaction, this may include:

• reversal through the original payment gateway;
• refund to the original payment card; or
• electronic funds transfer.

For security purposes, Bold Display may request verification of banking details before processing an EFT refund.

We will not knowingly redirect a refund to an unrelated third party without appropriate verification and authorisation.

39. Refund Processing

Refunds will be processed within the period required by applicable law.

Where a qualifying consumer exercises ECTA's section 44 cooling-off right after payment has already been made, the Act provides for a full refund within 30 days of cancellation. (ECTA source)

Once Bold Display has processed a refund, additional time may be required by the customer's:

• bank;
• card issuer; or
• payment provider

before the funds reflect.

40. Product Unavailable After Payment

If Bold Display cannot fulfil an online order because the ordered goods or services are unavailable, we will notify the customer.

ECTA provides, for transactions to which the relevant provision applies, that where a supplier cannot perform because the goods or services are unavailable, the consumer must be notified and payments refunded within 30 days after that notification. (ECTA source)

Bold Display may offer a suitable alternative, but a materially different substitute will not be forced upon the customer.

41. Partial Returns

Where only part of an order is affected, a return or refund may apply only to the affected part.

For example, where an order contains ten separate display systems but only one is defective, the remedy will ordinarily relate to the defective item unless the products form an inseparable system or applicable law requires otherwise.

42. Display Packages

Where products were sold as an integrated display package, Bold Display may assess whether:

• only an individual component needs to be returned;
• a graphic can be reproduced;
• hardware can be replaced;
• the entire package is affected; or
• another remedy is appropriate.

The nature of the defect and applicable legal rights will determine the remedy.

43. Promotional and Discounted Goods

A product being discounted or sold as part of a promotion does not by itself remove applicable rights relating to defective goods.

Where a reduced price reflects a specifically disclosed:

• defect;
• cosmetic imperfection;
• condition;
• clearance status; or
• demonstration status,

that disclosed condition forms part of the transaction to the extent permitted by law.

44. Goods Returned as Defective but Found Not to Be Defective

Where a product is returned as defective and reasonable inspection establishes that:

• the product is not defective;
• the product functions normally;
• damage resulted from misuse;
• the product was assembled incorrectly;
• the product was modified;
• damage occurred after delivery;
• weather exposure caused the damage; or
• another non-warranty cause applies,

Bold Display will communicate the findings to the customer.

Where permitted by law, reasonable collection, inspection or redelivery costs may be payable where the claim does not qualify for a free statutory return.

We will not charge such costs merely to discourage legitimate complaints.

45. Do Not Dispose of Goods Under Investigation

Where you claim that goods are defective, damaged or incorrectly supplied, please do not destroy, discard, alter or dispose of them before Bold Display has had a reasonable opportunity to assess the issue.

An exception applies where immediate disposal is reasonably necessary for safety or another legitimate reason.

If a product is too large or impractical to return, contact us so that an alternative assessment method can be arranged where possible.

46. Fraudulent Returns

Bold Display reserves all lawful rights where there is reasonable evidence of:

• substituted goods;
• altered goods;
• deliberately damaged products;
• fabricated damage;
• fraudulent refund claims;
• false non-delivery claims;
• altered documentation; or
• other return fraud.

A legitimate complaint will not be treated as fraud merely because Bold Display and the customer initially disagree about the cause of a problem.

47. Customer Conduct During a Returns Dispute

Customers are entitled to raise complaints, challenge decisions and exercise lawful rights.

Bold Display asks that all parties communicate professionally.

Threats, harassment, fraud or abusive conduct may be dealt with under our Sales Terms and applicable law, but a negative review, legitimate complaint or lawful payment dispute will not by itself cause a return request to be rejected.

48. Business and Corporate Customers

Bold Display supplies:

• individuals;
• businesses;
• marketing departments;
• procurement departments;
• agencies;
• institutions;
• schools;
• corporate customers; and
• public-sector organisations.

The application of statutory consumer legislation can depend on the nature of the customer and transaction.

For example, the CPA contains exclusions for certain transactions involving the State and certain juristic persons. (CPA source)

Where the CPA does not apply to a particular corporate transaction, the return rights will be governed by the applicable contract, quotation, these policies and other applicable law.

Nothing in this Policy should therefore be read as representing that every statutory consumer remedy applies to every corporate customer.

49. Separately Negotiated Corporate Agreements

Where Bold Display and a corporate customer have entered into a separately negotiated written supply agreement, tender agreement, framework agreement or other contract, that agreement may contain specific:

• return conditions;
• warranty terms;
• inspection periods;
• acceptance procedures; or
• dispute processes.

Those separately agreed terms will apply to the extent legally valid and applicable to the transaction.

50. Consumer Rights Remain Protected

Nothing in this Policy is intended to exclude or restrict any statutory right that cannot lawfully be excluded.

Where applicable, this includes rights under:

• the Consumer Protection Act 68 of 2008; and
• the Electronic Communications and Transactions Act 25 of 2002.

The CPA gives qualifying consumers statutory rights in relation to goods that fail applicable quality standards, including the six-month implied warranty described above. (CPA source)

ECTA separately provides certain rights in qualifying electronic transactions, including the seven-day cooling-off period, subject to the statutory exclusions for matters such as made-to-specification and clearly personalised goods. (ECTA source)

If this Policy conflicts with a mandatory provision of applicable South African law, the mandatory legal requirement will prevail.

51. Simple Returns Guide

To make our policy easy to understand:

You changed your mind

If Bold Display supplied exactly what you ordered and approved, change-of-mind returns may be restricted. This is particularly important for customised, printed or personalised products.

You made an ordering error

If we supplied exactly what you ordered but you selected the wrong size, variant, quantity or product, contact us. We will try to assist where practical, but replacement or reproduction costs may apply.

You approved an artwork error

If the mistake appeared clearly on the artwork you approved and we reproduced that artwork correctly, it will generally be treated as a customer-approved error rather than a Bold Display production error.

We made a production error

If Bold Display produced something materially different from the approved artwork or confirmed specification, contact us. We will investigate and provide the appropriate remedy.

We supplied the wrong product

Contact us. Once verified, Bold Display will correct the supply as appropriate.

Your order arrived damaged

Keep the packaging, photograph the product and packaging and contact us promptly.

The product is defective

Applicable warranty and consumer-protection rights remain available where they apply, including for branded or customised products.

52. Recommended Notice at Artwork Approval

Bold Display may display the following notice before a customer approves artwork:

“Please check your artwork carefully before approving it. By approving this proof, you confirm the spelling, contact details, logos, layout, positioning and other visible content. We will produce your order using the approved version.

Once production begins, customised products generally cannot be returned simply because you change your mind or later discover an error that was clearly visible in the artwork you approved.

This does not affect your rights if Bold Display introduces a production error, supplies the wrong product, or the goods are defective.”

53. Recommended Notice at Checkout

For customised products, Bold Display may display:

“Customised Product: This item will be produced specifically for you. Once custom production begins, it generally cannot be returned merely because you change your mind. This does not affect applicable rights relating to defective, damaged or incorrectly supplied goods.”

This notice should appear before the order is finally confirmed wherever technically practical.

54. Complaints and Return Disputes

If you disagree with the outcome of a return assessment, contact us and request a review.

Please provide:

• your order number;
• your name or company name;
• the product involved;
• the reason you disagree with the decision; and
• any additional supporting information.

Bold Display will take reasonable steps to reconsider the matter.

Nothing in this Policy prevents a customer from approaching an applicable regulator, ombud, consumer body or court where legally entitled to do so.

55. Changes to This Policy

Bold Display may update this Returns and Refund Policy from time to time because of changes to:

• legislation;
• products;
• supplier arrangements;
• production processes;
• payment systems;
• logistics;
• website functionality; or
• business operations.

The current version will be published on www.bolddisplay.co.za.

Unless applicable law requires otherwise, the policy applicable to an existing transaction will generally be considered together with the contractual terms that applied when that transaction was concluded.

56. Contact Bold Display

For returns, defects, damaged goods, incorrect products, production errors, refunds or exchanges, contact:

Bold Display
A trading name of IziphoGift Stationery & Projects CC

Registration No.: 2008/059131/23
VAT No.: 4200292656

1 Chadwick Avenue
Wynberg
Sandton
Gauteng
2090
South Africa

Telephone: 011 786 9222
Email: sales@bolddisplay.co.za
Website: www.bolddisplay.co.za

Business hours: Monday to Friday, 08:00–16:30, excluding South African public holidays.

Last updated: September 2026.